Privacy Policy

We (Real Latin America SA) take our clients’ privacy seriously. Please read this privacy policy before using our website and our services or submitting any personal information to make sure that you understand how any personal information that you provide will be used. By using the site and our services, you are accepting the practices described in this privacy policy.

Should we ask you to provide any information by which you can be identified, it will only be used in accordance with this privacy policy. We will collect information from you online, by phone, by email and other forms of messaging. If you are traveling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us. If you have given us information about someone else, you are deemed to have their permission to do so.

The personal information we collect is necessary in order to prepare your travel itinerary and make essential transport, accommodation and tour reservations on your behalf. It may be necessary for us to share your information with pertinent authorities, hotels or other accommodation, our contractors, service providers and suppliers in order to fulfill our business obligations as a tour operator.

We may use you contact information for communication purposes, for example we may send you offers and news about our company. Please contact us if you would like to opt out of this communication at any time.

We may ask for information pertaining to your physical health or special dietary requirements, if your trip will be physically demanding or if you require special access due to a disability. We may also ask you to share any medical conditions and medication that you take which a hospital may need to know in the event of an emergency. It is your choice and responsibility as to whether you wish to share this information.

We do not rent, sell or share the personal information that we hold with any 3rd party organizations for the purposes of marketing products or services. Your data is never given to advertisers.


A cookie is a small text file which is added to your computer’s hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyze web traffic and web applications.

We use Google Analytics tracking cookies to identify which pages are most popular on our website and which content is most engaging to our clients. These cookies have a very short retention rate and will automatically be removed from your hard drive after this period.

A cookie does not give us access to your hard drive or any personally identifiable information about you. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.

Cookies can also help us customize the website so that it works better for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Data storage

Our aim is to hold all our data in an electronic format stored on secure devices that are password protected. Data may be backed up on external hard drives and cloud based platforms to which only employees or other authorized agents have access.

We will also use your information when there is a justifiable reason for doing so, such as financial dispute or compliance with legal obligation (e.g. for the prevention and detection of fraud and financial crime, which may include processes which profile you); and for the recording of all communications by any or all means for auditing reasons. 

Sharing your information

We will share information, including sensitive information, about you, and other parties related our products and services because it is necessary for the creation of or to take steps for you to undertake a travel itinerary, or for compliance with a legal obligation, or to protect your vital interests, or for our own legitimate interests or those of other controllers or third parties, or for a task carried out in the public interest or for an exercise of an official authority.

This includes sharing your information within Real Latin America SA as necessary and carefully selected third parties providing a service to us or on our behalf, these include, our insurance providers, and or our banks or other financial services we utilize who may require details for fraud or anti-money laundering obligations.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

What we will not do with your information

Unless required to do so by law, or for other similar reasons, other than those outlined above, we will never otherwise share personal information without good reason. We will in any other event ask for your consent to share that information and explain the reasons.

If you have any questions about the information provided here, please contact us.

KM 42.5 Carretera Granada-Masaya, 200 mts al este
El Capulin 1, Granada, Nicaragua
+505-8104 9099